Q.. What can a tenant do if the deposit is not refunded after 10 days? A.. Contact the landlord and request a refund. The tenant may call Business and Consumer Services for information or may file an Application to the Director requesting the refund. Q.. Does the landlord have to maintain the property? A.. Yes. The landlord must keep the premises in a good state of repair and fit for habitation during the tenancy and must comply with all statutory enactments or laws respecting standards of health, safety or housing. Q.. Are tenants responsible for repairing appliances provided in the premises? A.. Tenants are not responsible for maintenance and repairs but will be held responsible for repair of damage caused by negligence or misuse. Q.. Can the landlord turn off the heat? A.. No. If heat is provided as a service included in the rent it cannot be interrupted and must be available through the tenancy. Any deletion of service is a rent increase. Q.. Can the tenant withhold rent for any reason? A.. No. Q.. Can the landlord or tenant change the locks? A.. Only if both parties agree. The landlord is entitled to keys to the premises. Q.. Is the tenant responsible for insurance on personal belongings? A.. Yes. Q.. Can the tenants keep pets? A.. Check the lease rules. Usually the landlord's written permission is required.